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Citibank
 
 
 
Contact Us
 
Contacting Citibank is easy
We provide a number of different ways for you to get in touch with us.

CitiPhone Banking - General Enquiries and
Citibank Online Payee activation

You can contact CitiPhone Banking on 0800 00 55 00*, 24 hours a day, 365 days a year,
and you can choose from two options:

  • If you would like to speak with someone, our experienced CitiPhone Personal Bankers are available at any time, day or night. At your request, they can perform a range of tasks, from paying bills, transferring funds, stopping cheques, and activating payees for Citibank Global Transfers
  • Or you can use CitiPhone Touch-tone banking, our fully automated system that lets you use your telephone keypad to manage your finances.

Please note, if calling from abroad dial +44 20 7500 5500*.

Citibank Online Enquiries

Send secure messages to customer services via the Services tab on the top menu of Citibank Online. You will receive a reply within 24 hours from CITI.

If you would like to speak someone with
specific knowledge of Citibank Online, call one
of our Citibank Online specialists who will be
able to assist you on 0800 00 85 00*.

Please note, if calling from abroad dial +44 20 7500 3847*.

Branches

Drop into one of our branches in London. Proceed


Send a letter

If you prefer, you can send us a letter. Proceed


*Calls may be recorded and/or monitored for training and quality purposes


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Investment and Insurance products are not bank deposits and are neither obligations of, nor guaranteed by Citigroup, or any of its affiliates, unless otherwise stated. Investment products are subject to investment risks, including possible loss of the principal amount invested. Past performance is not indicative of future results; investments can go down as well as up.

By using this website, registered in the United Kingdom, you agree to the Terms and Conditions.

This website is not intended for distribution to, or use by any person in any country where such distribution or use would be subject to or contrary to local law or regulation.

Calls may be recorded or monitored for training and service quality purposes.

Citibank 2010. Citibank is registered service mark of Citibank, N.A. or Citigroup. Citi and Arc design is a service mark of Citibank, N.A. or Citigroup Inc. Citibank International Plc is licensed by the Office of Fair Trading to supply credit. Our licence number is 0482552. For all other activities we are authorised and regulated by the Financial Services Authority. FSA reference number 122342. Registered in England No. 1088249. Registered Office: Citigroup Centre, Canada Square, Canary Wharf, London E14 5LB. Vat No. GB 429 6256 29. Ultimately owned by Citigroup Inc., New York, USA.
 
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