| Activating your Citigold insurance cover
As a Citigold Current Account holder you are automatically covered by our Worldwide Travel Insurance, Identity Theft Protection, Purchase Protection Cover and 60 Day Price Match Guarantee when your account is opened. You can read about your policy details and any exclusions within the Important Insurance Information and Policy Documents for Citigold Current Account holders.
You need to activate or register for the following insurance benefits - you can find out how to do this below.
- Card Protection Plan
- Extended Warranty Cover
Your policy number
Your Citigold Account Number is your policy number so please use this when speaking to any of our insurance partners regarding your cover.
Your Citigold Account Number is sent to you in your 'Welcome Pack' when you open a Citigold Current Account. It also appears at the top of your statement.
Worldwide Holiday Travel Insurance (provided by ACE)
You and your family are automatically covered by our Worldwide Travel Insurance cover from the day your Citigold Current Account is opened.
Got a question?
Call ACE Insurance on 0800 137 926.
Phone lines are open 9am-5pm, Monday-Friday.
Want to make a travel insurance claim?
Call ACE Insurance on 01293 725 830 and quote your Citigold Account Number.
Phone lines are open 9am-5pm, Monday-Friday.
Overseas and need medical treatment?
Call +44 (0) 207 173 7798 prior to the treatment taking place.
Lines are open 24 hours a day, 7 days a week, 365 days a year.
Extended Warranty, Purchase Protection and Price Protection (provided by Assurant)
Want to?
- Register your purchases for extended warranty
- Claim against a purchase you have made
- Request your 60 day price match guarantee
Call Assurant on 0844 871 1207 and quote your Citigold Account Number to activate your cover.
Identify Theft Protection (provided by CPP)
You are automatically covered by our Identity Theft Protection cover from the day your Citigold Current Account is opened.
Want to?
- Activate your alerts
- Register your documents
Simply visit the CPP website and use the details provided on your CPP welcome letter which will be sent to you within 5 to 7 working days after your Citigold Current Account is opened.
Once you have received a document from CPP confirming that your protection has been activated, you can register your valuable documents by calling CPP on 0844 848 4292. Lines are open 8am-8pm, 7 days a week.
Cards Protection Plus (provided by CPP)
Want to register your cards and keys?
It's easy, just call CPP on 0844 848 4290 and quote your Citigold Account Number to activate your cover. Phone lines are open: 8am-8pm, 7 days a week.
Want to make a claim ?
If you're in the UK, call CPP on 0844 848 2914 (if you calling from abroad, dial +44 1904 544 622). Phone lines are open: 8am-8pm, 7 days a week.
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