Document Library
Useful documents for your Citibank account
We have included documents below that you might find useful for managing your account.
Remember, you will require Adobe Acrobat Reader to view these documents. This can be downloaded and used for free from the Adobe Website.
- Transferring your income
- Direct Debits and Standing Order Instructions
- Closing your old account
- Taxation documents
- List of SEPA Countries
- Terms & Conditions
Account Opening Documents
Standing Order Mandate (PDF 77 KB)
This form may be used for initiating regular payments or for changing an existing standing order from your Sterling or Direct Current Account only.
Salary Mandate & Account Switching (PDF 103 KB)
Like to deposit your salary into your Citibank current account and/or change your Direct Debits and standing orders to your Citibank current account? Simply complete our Account Switching Form (PDF 103 KB) and we’ll manage the whole process for you.
Direct Payment Instruction (PDF 43 KB)
Please use this form to arrange for payments to be made direct into your Citibank Account (e.g. pension and dividends). Send it to the person or organisation that makes automatic payments to your account. You should give at least one month's notice.
Bank Account Enquiry (PDF 44 KB)
You can obtain full details of Direct Debits and Standing Orders made from your previous account by sending this form to your previous bank/building society. Use the information you receive to transfer all your Direct Debits and Standing Orders to your Citibank Account.
Standing Order Cancellation (PDF 48 KB)
Please use this form to cancel any Standing Orders from your previous account. You should have instructed Citibank to make the payments from your Citibank Account before you cancel. Send the completed form to your previous bank/building society.
Direct Debit Mandate Request (PDF 52 KB)
Send one of these forms to everyone you pay by Direct Debit. They may need to send you new mandates, which you can complete with your Citibank Account details. Some Direct Debit originators may accept your request over the telephone if you prefer.
Direct Debit Cancellation Request (PDF 50 KB)
When you have received all the Direct Debit mandates in response to your Direct Debit Mandate requests, fill them in and return them to the organisations or persons you are paying. Send the completed form to your previous bank/building society.
You should have sufficient funds in your old account to cover any final payments being made from that account. Before you close your account check your old statements for quarterly, half-yearly or annual Standing orders and Direct Debits.
Account Closure Instruction PDF 76 KB)You should only close your previous account when all automatic payments have been transferred to your Citibank Account. Simply complete the Account Closure Instruction and return it to your previous bank or building society, together with any cards (cut in two through the magnetic strip) and unused cheques (also cut in half).
If you need to complete a tax form with your Citibank account, you might find it here.
If you are completing any of these tax forms as part of your Flexible Saver Account application, please send them to:
Freepost: RRGR-HAAR-YGGE
Citibank
PO Box 49989
LONDON
SE5 5DE
Otherwise please return your forms to:
Freepost: RLST-ZRCJ-BJLA
Citibank
PO Box 49930
London
SE5 7XT
W-9 (PDF 85 KB)
Request for Taxpayer Identification Number and Certification.
HMRC (PDF 322 KB)
HM Revenue and Customs. Savings application for savers who usually live in the UK to receive interest without tax taken off.
R105 (PDF 430 KB)
HM Revenue and Customs. Application for a not ordinarily UK resident saver to receive interest without tax taken off.
List of countries that a SEPA payment can be made to:
| Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy |
Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Replublic Slovenia Spain Sweden Switzerland United Kingdon |
You can view and print all of these forms using the Adobe Acrobat Reader. Please download the Reader if you need to install it.