Protect your account

 
Woman surfing the Internet

Other security tips
 

Here are other security tips that can help you protect yourself.

What you can do

  • Protect your identity
    Don't carry your passport or birth certificate - or those of your children - unless you need them that day.
  • Destroy all pre-approved credit offers that you don't respond to. 
  • Make sure your home computer has the most current anti-virus software.
    Anti-virus software needs frequent updates to guard against new viruses. Make sure you download updates as soon as you're notified that they're available. 
  • Install a personal firewall to help prevent unauthorised access to your home computer.
    This is especially important if you connect to the Internet via a cable modem or a digital subscriber line (DSL) modem. 
  • Change you PIN (the code you enter at ATMs) frequently.
    Every 30-60 days is recommended.

Next: Report a fraudulent email »

Security tip

If you don't recognise a transaction or suspect fraudulent activity on your account, call CitiPhone Banking on 0800 00 55 00* immediately.

*Calls may be recorded and/or monitored for training and quality purposes.