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Although there's no foolproof formula for spotting a fraudulent email or web site, these signs should arouse your suspicion:
Signs of a fraudulent email
- There may be a sense of urgency. Example: Your account will be closed or temporarily suspended. You'll be charged a fee if you don't respond.
- There are embedded links that look legitimate because they contain all or part of a real company's name. These links may take you to spoof sites (or pop up windows) that ask you to enter, confirm or update sensitive personal information.
- There may be obvious spelling errors. These help fraudulent emails avoid the spam filters that ISPs use.
- Spoof websites (Show definition below) can be more difficult to detect, because even the address bar and padlock that appear in your browser window can be faked. To make sure you're on our site, type in www.citibank.co.uk and see if you get to the same place.
Spoof website: A spoof website is one that mimics a popular company's website to lure you into disclosing confidential information. To make spoof sites seem legitimate, thieves use the names, logos, graphics and even code of the real company's site. They can even fake the URL that appears in the address field at the top of your browser window and the padlock that appears in the lower right corner. The links in the fraudulent emails almost always take you to a spoof or fraudulent web site.
Next: Citibank web and email practices »
Security tip
If you asked Citibank Online to remember your Citibank Card number, then the User Name you chose should appear in the pull down menu on the sign on page.
Your User Name should be visible.
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