We have introduced a number of changes to make banking with us easier for you.

• To make our website easier to read, you can now change the text size using our 'change text size' tool found on the right hand side of the page. There are 3 sizes to choose from.
• We have also included some helpful hints on changing your browser settings to make using our website easier.

• To make life easier and banking smoother, we have improved our branch access. We currently provide wheelchair friendly access (either level or ramp) in our branches and lifts to upper floors in certain branches. We also have power-assisted doors in most branches and improved lighting.

• To make sure all our customers have access to our literature and receive the same information, you can now request our literature in:
  • Braille
  • Large print
  • Audio-tape
  To request items in any of these formats, please call CitiPhone Banking on 0800 00 55 00.

• We have made some changes to our services for the deaf and hard of hearing and now offer a service known as Type-Talk available 24 hours a day, 7 days a week.
  
  The Royal National Institute for the Deaf (RNID) manages Type-Talk. You need a text phone to use this service, which allows you to 'type' your conversation and receive your responses in text. To use this service, please choose one of the following numbers:
  
  

  If you are a new customer call	18001 0800 00 88 00
  For CitiPhone Banking call	18001 0800 00 55 00
  For CitiCards call	18001 0870 333 8925