Money Made Clear from the Financial Services Authority
 
 
 

If you're looking for more information on managing your money, options available to you or help with your finances, the Financial Services Authority (FSA) and their Money Made Clear service could help.

The FSA's Money Made Clear website   offers a great range of tools and impartial information - with help on all sorts of financial matters from everyday money management, through to retirement planning and useful contacts.

Go to the Money Made Clear website.

How to make a complaint

At Citi we aim to achieve the highest possible standards in the service we provide. We want you to be completely satisfied with your banking relationship and if you have a complaint or suggestion, we would like to hear from you. We value your feedback and will use it to introduce improvements that will make your Citi experience even better.

How to contact us
You have a choice of 3 easy ways to pass your comments on to us:

1. Talk to us
If you would like to speak to a Citibank Representative, call CitiPhone Banking on 0800 00 55 00. If you have a complaint, we’ll try to put things right straight away. If this isn’t possible, we’ll ensure your complaint is dealt with by our Customer Care Unit.

2. Send a letter
If you prefer to put your complaint or feedback in writing, you can send a letter to the address below:
Citibank International plc
Global Consumer Banking
PO Box 49930
London SE5 7XT

3. Email us
Or, if you have your e-PIN and access to the Internet, send us an email through Citibank Online, simply click on Customer Services.

What happens next?
When you contact us with a complaint, we’ll do our very best to resolve the matter as quickly as possible. What’s more, we’ll keep you informed with regular progress updates. We’ll write to you to confirm that we’ve received your comments and give you the details of the Citibank Representative who’ll be your main contact.

After 8 weeks, if your complaint remains under discussion, we’ll contact you to explain why the process has been extended. At this stage we’ll also give you details of the Financial Ombudsman Service (FOS). This service is free to customers and enables you to have an unresolved complaint settled independently. The contact details of the FOS are as follows:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Website: www.financial-ombudsman.org.uk

Tel: 0845 080 1800