1. Citibank Alerting Service Subscription
1.1. Citibank Alerting Service allows You to request and receive text messages (SMS) and electronic mail (e-mail), (collectively or separately "Banking Alerts"), messages about Your Account(s) with Citibank. Citibank will send Banking Alerts to You based upon the instructions You provide.
1.2. Your instructions are neither reviewed nor verified by Citibank prior to or following activation of Citibank Alerting Service.
1.3. You hereby acknowledge and accept that each Banking Alert is sent to You without being encrypted and may include Your name and information pertaining to Your Citibank Account(s).
1.4. It is not possible for You to send text messages to Us for the purpose of servicing Your Account(s).

2. Receiving Citibank Alerting Service Alerts
2.1. You may receive Banking Alerts through a text-enabled digital mobile telephone, an e-mail account that is accessed via a personal computer, or both.
2.2. It is Your responsibility to determine if your mobile phone network provider supports text messaging and Your telephone is capable of receiving text messages.
2.3. Citibank's Banking Alerts are subject to the terms and conditions of Your agreement(s) with Your mobile phone network provider and/or internet service provider. You are responsible for any fees imposed by Your mobile phone service and internet service provider of any kind whatsoever.
2.4. You can change events or accounts by calling CitiPhone Banking on 0800 00 55 00 (if calling from abroad dial +44 20 7500 5500), or by logging into Citibank Online.
2.5. You can change the mobile telephone number or email address to which You wish to receive the Banking Alerts, by calling Us on 0800 00 55 00, or by logging into Citibank Online.
2.6. You must tell Us as soon as possible by calling CitiPhone Banking on 0800 00 55 00, if any of Your Alerts appear to be irregular.
2.7. We will only send You a Banking Alert once, if you delete a Banking Alert which We have sent to You, it cannot be sent again.
2.8. Each text message Banking Alert We send to You will contain a maximum of 160 characters.
2.9. Once subscribed to the Citibank Alerting Service, You will automatically receive a Banking Alert when a debit of 5,000 or greater in your selected currency, leaves any of Your Citibank Account(s). This is to highlight fraudulent account activity that may be occurring within Your Account(s) and to protect Your account(s) in the future.
2.10. If You have more than one mobile phone, You will be asked when You register to nominate the number of the mobile phone on which You wish to receive text message Banking Alerts as We will only send messages to one mobile phone number per customer.
2.11. If You have more than one email address, You will be asked when You register to nominate the address of the one on which You wish to receive the Banking Alerts as We will only send messages to one email address per customer.
2.12. If a Joint Account is held, You will be asked when You register to nominate one number on which You wish to receive text message Banking Alerts as We will only send messages to one mobile phone number per account.
2.13. You acknowledge and agree that Your receipt of any Banking Alerts may be delayed or prevented by factor(s) affecting Your mobile phone network provider, internet service provider(s) and other factors outside Our control.
2.14. You further acknowledge and agree that Your receipt of any Banking Alerts may be delayed or prevented by factors outside the control of Citibank, or by operation of law.
2.15. We neither guarantee the delivery nor the accuracy of the contents of each Banking Alert.

3. Liability
3.1. You agree to not hold Citibank, its directors, officers, employees and agents liable for losses or damages, including legal fees, that may arise, directly or indirectly, in whole or in part, from: (a) a non-delivery, delayed delivery, or the misdirected delivery of a Banking Alert; (b) inaccurate or incomplete content in a Banking Alert; or (c) Your reliance on or use of the information provided in a Banking Alert for any purpose.

4. Termination and Suspension
4.1. You may end or suspend text message Banking Alerts with immediate effect electronically by using Our Citibank Online or by calling CitiPhone Banking on 0800 00 55 00.
4.2. For Your own security, We may suspend text message Banking Alerts with immediate effect and without prior notice to You if we have reason to suspect that You are not receiving the text messages being sent to Your mobile telephone or that someone else is receiving the text messages. It will be Your responsibility to notify Us if Your mobile phone is lost or stolen. Upon such notification, Your text message Banking Alerts will be suspended until you inform Us of Your phones return or replacement number. Your e-mail messages will continue as normal.
4.3. Citibank provides this service as a convenience to You for information purposes only. A Banking Alert does not constitute a bank record for the Account to which it pertains. Citibank reserves the right to terminate its Citibank Alerting Service at any time without prior notice to You. Nothing contained herein shall amend, supersede or nullify anything contained in any other agreement you have made with Citibank.

5. If you take your mobile phone abroad
5.1. Text message Banking Alerts might be transmitted to Your mobile telephone via foreign telephone networks which do not guarantee a high level of security. Because of this, We recommend that You suspend Citibank Alerting Service to Your mobile telephone for the duration of Your time outside the United Kingdom.
5.2. If You do take Your mobile telephone outside the United Kingdom without suspending the Citibank Alerting Service to Your mobile telephone, as recommended by Citibank, You expressively consent for Us, the network operator and any third party to whom information about You and Your Account(s) has been passed for the provision of Citibank Alerting Service, to transmit and store such information in countries or territories as necessary to send text messages to Your mobile telephone.

6. Charges
6.1. The weekly or monthly balance Banking Alert only is free. Any other combination of the Banking Alerts including a daily balance are part of the personalised package, of which the first month is free and subsequent months will be charged at £2.50 per month. Citibank will first give You at least 30 days notice in writing, electronically or by text message, informing You of any changes to the pricing structure. If after the 30 day period You continue to subscribe to Citibank Alerting Service personalised package, You authorise Us to debit any of Your Account(s) with any such charges.
6.2. Citibank will give You at least 30 days notice in writing, electronically or by text message, informing You of any changes to the charging structure.
6.3. By subscribing to the Citibank Alerting Service, We will send You, free of charge, the following Banking Alerts:

• Exceeded Authorised Overdraft: This will notify You if You have exceed Your authorised overdraft limit.
• Overdrawn account: If You do not have an authorised overdraft, this will notify You that Your Account is overdrawn.
• Debit from Your Account over the value of 5,000 or greater in Your selected currency.