CitiFinancial - Important Information



About CitiFinancial Loans

CitiFinancial no longer offers loans to new customers. This change reflects Citi's decision to focus resources on the core Citi brand.

Citi offers you a wide range of current, savings and foreign currency accounts as well as investments - all designed to meet your personal banking needs.

Transferred accounts

The ownership of CitiFinancial Loans has been transferred to a new lender. Customers whose loans have been transferred have received a welcome letter from their new lender to confirm this.

From 21 May 2012 please contact your new provider with any questions relating to your loan account using the details in your welcome letter and they will be pleased to help you.

Been offered a new loan from CitiFinancial?

Please beware of any callers offering you a new loan from CitiFinancial in return for an upfront fee. These callers are not genuine and you will not receive a new loan from CitiFinancial. Please call us on 0870 909 4437 if you are offered a new CitiFinancial loan.

Existing customers

If you have not received a Welcome letter and have any questions about your loan, please call us on 0800 015 3588.

Please send all correspondence, including payments, to the following address ensuring your Name, Address and Account Number are clearly marked:

CitiFinancial Europe plc
PO BOX 49944
London
SE5 7YG

If you are experiencing difficulties paying your account please contact us on 0870 010 9034.

Our opening hours are 9.00am to 5.30pm Monday to Friday.