Important Information on Citibank Global Transfers
We have changed the way in which you set up new Payees to your Citibank Global Transfer service. This change is designed to increase security on your account, and to safeguard your transactions, ensuring that the funds reach the intended recipient efficiently and safely.
Get Details Available 24 hours a day, 365 days a year, Citibank Online gives you complete control over your finances. It's secure, free and simple to use.
- From transferring money and setting up standing orders, to opening accounts and stopping cheques, Citibank Online puts you in control, allowing you to manage your money, your way.
- If you want something done you can do it online, quickly and easily, saving you time.
- Need to see a statement or cancel a Direct Debit? You can, at your convenience, at any time, from wherever you are.
- Citibank Online features a range of security measures, so you can enjoy total peace of mind.
- There are no hidden fees or charges to use Citibank Online. It's completely free - you simply pay for the cost of your internet connection.
Not Registered yet?
If you are new to Citibank Online, or if you have received a replacement card or e-PIN number, you will need to register (or re-register) for Citibank Online.
You will need your Citibank Card Number (the 16-digit number on the front of your card) and the 6-digit e-PIN that we will have sent you in the post.
If you can't find your e-PIN please call us on 0800 00 55 00 (or +44 20 7500 5500 if calling from abroad) and we'll send you a new one. When calling Citiphone Banking we ask for your 4-digit Telephone PIN (T-PIN). If you cannot remember this you will be asked a series of security questions when we answer your call.
Your Citibank Card must already be activated. When you receive a new card there are instructions to phone the activation line on 0808 1014270 to activate the card. Until you do so Citibank Online will not accept the card number.
When you register for Citibank Online you will be asked to create a User Name, Password and five Challenge Questions. From then on your User Name, Password and one of the randomly selected Challenge Questions is all that you need to sign on.
Important security reminder
Your security is very important to us. Please take a moment to read this information.
In addition to correspondence from your regular Citibank contacts (e.g. Personal Banker, Relationship Manager or Investment Consultant) we may also contact you electronically via email or secure messages.
Please note, secure messages are only displayed in the 'My Home' section within Citibank Online.
Please be wary of 'phishing' emails that appear to be from Citibank (or other financial institutions) asking you to click a link and then enter, or confirm, your security details as we NEVER ask you to confirm your security details via email.
If you receive a 'phishing' email, please forward it to suspicious.email@citi.com, so we can determine if it is fraudulent.
To help protect yourself against email fraud, please visit the 'Spoof Email' section of the Citibank website for more online security information and advice. |
