Switch to Citibank today

		It’s easy to transfer your Sterling banking to Citibank

How do I switch to Citibank?

It's easy to transfer your Sterling banking to your Citibank current account.

All you need to do is complete our Account Switching Form (PDF) and we'll do the rest for you.

Don’t have a Citi current account? Find out more about our current accounts and how to apply.

What’s the account transfer process?

The process will usually take up to 3 weeks. It is important to remember that because we write to your bank, we rely on them to give us the information quickly in order to transfer your account over; and sometimes this can take longer than we would like to get the information back. This can mean a delay in moving your account – though we will try and keep this to a minimum so you can start to take full advantage of your Citibank current account.
 
Step 1
Print and complete our simple Account Switching Form (PDF) and return it to us:
Freepost RLST-ZRCJ-BJLA
Citibank
PO Box 49930
London SE5 7XT

Step 2
We will use the information you have provided to contact your current bank and ask them to provide us with a list of all your current standing orders and Direct Debits, which they are required to return to us in 3 days.

Step 3
Upon receipt, we will send this list to you for you to check. Then unless you tell us you want specific items changed or removed, we will, after seven days, contact each of the companies on the list we sent you and ask them to transfer their Direct Debits over to your new account. For all your standing orders, we will tell your current bank to stop them and we will set up new payments from your new account.

If you asked us to, we'll contact your employer to ask them to start paying your salary into your Citibank account.

Step 4
Your standing orders will start to come out of your Citibank account on the next scheduled date (based on the payment dates provided by your previous bank), or will start on the date you instructed. As soon as your Direct Debit originators have updated their details with your new Citibank account information, they’ll start taking payments from your Citibank account.

If you asked us to close your account with your existing provider, we'll tell them to transfer your balance and close your account with them.

If you have any questions, you can call us anytime on 0800 00 55 00 (if calling from outside the UK, please dial +44 20 7500 55 00). We're here to help. You can also visit the Bacs website and read their Switching Guide (PDF) for more information.