Experience online banking
on the go

More and more people have been falling for a persuasive phone scam known as 'vishing'. Be alert so you can protect yourself against it.

Fraudsters have been calling people and posing as someone from a bank's fraud team. They might also say they're from the police, a telephone or internet service provider, or some other trusted party. The scammers then try to obtain debit card details, internet banking login credentials, bank account details, Telephone PINs, One Time Passwords or other personal information.

Remember that banks and other legitimate organisations will never ask for your sensitive information. Never give out your telephone banking, online banking or card PIN to anyone who contacts you.

Named for SMS (Short Message Service), the technology used for mobile phone text messaging, SMiShing messages appear to be from a legitimate company and typically contain a link that takes you to a fake website or asks you to call a phone number.

Even if you don't enter any information, selecting the link can lead to other problems, such as installing key logging software or dangerous viruses on your phone.

Watch Video

Phishing emails, also known as hoax or spoof emails are fraudulent emails that appear to come from a trusted source but are in fact designed to trick you into revealing valuable data. If you click on any of the links, they may take you to a fraudulent website where you'll be asked to "update" or "confirm" sensitive information that could leave your accounts at risk.

Phishing emails may also contain links or attachments that could infect your computer with viruses and malware.

If we interact or ask for an action from you via email, this will only be to an email to an email you have registered with us. It would be a secured email from DocuSign and we will always authenticate you before seeking information.

Watch Video

In these types of scams, you may receive an email or an invoice from a company or person, that you are expecting and do have to pay, however the scammer has managed to intervene and change the bank details on the bill, invoice or mandate.

This means you will pay what you think is a legitimate payment however the money will go to the fraudsters account.

To avoid falling victim to this type of scam always call the company and speak to the company or person you are intending to pay, rather than just reply on the email, bill, invoice or mandate that you receive. Check the amount and the bank details of the person match what is detailed on the invoice, remembering to always call the number that is advertised on the secure website.

A remote access scam occurs when a victim believes that they are speaking to a legitimate business, most commonly their mobile or internet service provider and is convinced to download software which allows a fraudster access to their PC or device. The Victim is then coerced into logging into their bank accounts online, subsequently then giving the fraudster access to their finances.

Never give remote access to an unsolicited caller and subsequently log into your Citibank online account.

Share scams are predominately run from boiler rooms; in which fraudster's cold call their victims with the sole intention to sell non-existent shares. They can be very persuasive and at times forceful in delivering their scam. They will assure high returns on the shares which will never materialise. If it sounds too good to be true it probably is...

Romance fraud is a scam employed by fraudsters into developing an online romance built on lies and deception with the intention to request money from their victim. Fraudsters will build up a relationship and once they have their victims trust they will fabricate elaborate stories to gain money. Eventually they will cease contact with their victims once they have been successful in extracting savings/money from them. This type of scam is on the increase.