Use the Service Centre to change your 6-figure “T-PIN” security code (required when calling CitiPhone or your Relationship Manager).
- Access the My Profile via your My Citi dashboard.
- Click Change T-Pin in the sidebar.
- Enter your security code twice and click Next
- Enter the OTP sent to your primary mobile number and click CONTINUE
- A box appears to confirm your code is changed. Click OK, and remember to use this code the next time you call us