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Supporting our clients during COVID-19

Unfortunately, our CitiPhone team is currently impacted by the Covid-19 quarantine measures. As a result, we have made some changes to our helpline. Where possible we ask that you use our services online. This will allow our agents to focus on those clients who are in urgent situations and need support. We are working to try and restore normal Citiphone services as soon as we possibly can.

Click here to view our FAQs.

We strongly recommend that you use our online options to get remote access to our banking services 24/7. You can manage your accounts from the comfort of your home with Citi Online or the Citi Mobile® UK App. To register for Citi Online click here all you need is your Citi Debit Card with you and to enter your date of birth - view on step by step guide here.

With Citi Online you can:

  • View your account balance and recent transactions
  • Transfer up to £75,000* a day online
  • Manage your investments and trade stocks and bonds using our International Brokerage Service
  • Keep an eye on the currency market with FX Order Watch – set your own exchange rate so you make the trade you want, at the level you want

*In order to help you to manage your money more easily, we have increased the online transfer limits. You can now transfer up to £75,000 a day online for Citigold and Citi Private Client customers, and up to £50,000 for all other customers.

From the 19 March 2020 the Citigold Lounge in Canary Wharf will be temporarily closed. Should you wish to deposit a cheque, please post it to the following address:

Citibank UK Limited
Global Consumer Group - Banking
PO Box 4012
Swindon
SN4 4JZ

In the event that you need to urgently pay cash or cheque in pounds (GBP) into your Citi account you may visit any Lloyds branches in the UK.

ATMs are available for cash withdrawals and checking your balance.

Please be assured that supporting our clients is a top priority for us and we are working hard to make sure we’re here to help during this uncertain time.

We appreciate your patience and understanding as we all work through this unprecedented time.