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Important Information - Payments & Transfers - Citi UK

Important Information - Payments & Transfers

Important information

Most Pounds (GBP) payments within the UK and Pounds (GBP) or Euro payments within the EEA will reach the destination account by the end of the next working day following receipt of instructions (subject to instructions being received by our cut off times).

1. Sending money in Pounds (GBP) (up to a maximum of £100,000) to a bank account in the UK, whether single one off payments or standing orders, will be processed using the Faster Payments Service and will reach their destination at the latest by the end of the next working day (subject to receipt of instructions before our cut off times). Sending money over £100,000 can only be sent electronically by CHAPS (a fee may apply).

2. We are unable to send Pounds (GBP) payments to banks in the UK by Faster Payments if that bank does not support the Faster Payments Service. Customers may be able to use CHAPS to make these payments, a fee may apply.

If the payee sort code is not supported by either Faster Payments or CHAPS, we will not be able to send the payment electronically. Customers may consider using cheques in such cases.

3. Sending money through the Faster Payments Service or CHAPS is irreversible once we have started the process. When initiating an online payment that exceeds our limit we will require you to call CitiPhone with your tPIN, in order to proceed with the transaction request.

4. Up-to-date information regarding Faster Payments can be found at the UK Payment Administration website, including a sort code checker to see if a particular sort code supports Faster Payments or CHAPS. Please visit the UK Payment Administration website.

To see if a particular sort code supports Faster Payments or CHAPS, please refer to the sort code checker.

5. Sending money for an amount greater than the Citi limit of £100,000 can be sent by using CHAPS (a fee may apply, please refer to Rates and Charges information) or by sending multiple Faster Payments. Please call CitiPhone on 0800 00 55 00 FREE. Click here to view CitiPhone operating hours. If calling from abroad dial +44 20 7500 5500

If you are a Citigold or Citigold Private Client you can speak to your Relationship Manager today or call CitiPhone. Click here to view CitiPhone number and operating hours.

6.The Faster Payments Service is a secure payment service that is very widely used in the banking industry. In addition, in most cases (except for example where you are at fault), you will be protected from fraud on your account although you will usually have to pay the first £50. Your terms and conditions explain in more detail the circumstances in which you might be liable.

However, you should always monitor your accounts closely, and alert us immediately of any unauthorised transactions as you are not liable for any fraudulent transactions after you notify us of the fraud.


For further details of how to receive money into and send money from your account, please refer to our ‘Rates and Charges Information’.

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Citibank UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our firm's Financial Services Register number 805574. Citibank UK Limited is a company limited by shares registered in England and Wales with registered address at Citigroup Centre, Canada Square, Canary Wharf, London E14 5LB, Companies House Registration No. 11283101. Citibank N.A., Jersey Branch is regulated by the Jersey Financial Services Commission. Citi International Personal Bank is registered in Jersey as a business name of Citibank N.A. The address of Citibank N.A., Jersey Branch is P.O. Box 104, 38 Esplanade, St Helier, Jersey JE4 8QB. Citibank N.A. is incorporated with limited liability in the USA. Head office: 399 Park Avenue, New York, NY 10043, USA.© All rights reserved Citibank UK Limited and Citibank N.A. (2024). CITI®, CITI and Arc Design® are registered service marks of Citigroup Inc. Calls may be monitored or recorded for training and service quality purposes.

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