Frequently asked questions: Investment transfer form

In order to transfer your investments, you will need to open a new account with a financial institution of your choice. We understand that opening a new account may take time, so please advise your relationship manager about your circumstances so that we are aware if you are not able to begin the transfer process immediately.

Unfortunately, we are usually only able to facilitate transfers to an account that belongs to you as counterparties are rarely willing to accept such instructions. If you wish to transfer your portfolio to an account in another name, please contact us to discuss in more detailI.

In order to initiate the investment transfer, Citi needs to co-ordinate with your chosen counterparty, so it is essential that we have an email address and phone number for someone in that organisation – this may be your relationship manager, investment advisor or customer service team.

We recommend that you send us your instruction at your earliest convenience. The transfer can often take up to 60 days to complete and, if we do not hear from you, your account will be blocked after the 60-day notice period has elapsed. We will be in touch with you if we require any additional information or to inform you of any delays.

Yes, you can sell your portfolio. In its entirety or in part, using Citibank Online or by contacting your Relationship Manager.

You can transfer your portfolio to more than one counterparty but you will need to contact your Relationship Manager to do so as this process requires additional information.

This form has been designed exclusively to support the transfer of investment products (i.e. Securities, Mutual Funds and ISAs). You can transfer your cash balance using CitiBank Online.

Any returns before the transfer date will be included in the transfer, any returns after the transfer date will be directed to your new account with your nominated counterparty.

Once you submit the instruction, we recommend you begin using your new account with your chosen counterparty for any new investment activity.

1. Please expect a call from our service to confirm the details of the submitted instruction.
2. Please make sure your chosen counterparty has received a matching instruction to expect the transfer.

Once your transfer is complete it will be clearly shown on Citibank Online. However, if you have any queries or concerns regarding the status of your transfer, please do not hestitate to contact your relationship manager.

If you wish to make any changes to the transfer after submitting the instruction, we will need to cancel the original transfer and receive a new instruction from you. Please contact your relationship manager if you need to do so.