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What to do if you aren’t happy with your final response
If you aren’t happy with our final response, or haven’t received a final response within 8 weeks, you can complain to the Financial Ombudsman Service about this.
You will still be able to complain to the Financial Ombudsman Service after 29 August 2019 deadline if:
- you complained to your provider on or before 29 August 2019
- your provider gives its final response on or after 29 August 2019