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Completing your PPI complaint usually takes 30 minutes. You cannot save the form, so you will need to set aside time to complete it in one go. This form may time out if left inactive for a period of 20 minutes.

The form asks you for personal and financial details relevant to your Payment Protection policy and your relationship with Egg Banking Plc, CitiFinancial Europe plc or Future Mortgages Ltd.

Are you complaining on behalf of someone else who held the product or policy?


Your Name and Contact Details

*Mandatory Fields


Is your complaint regarding a product or policy held in joint names?


What is the name of the financial business you're complaining about?