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Completing your PPI complaint usually takes 30 minutes. You can’t save the form, so you’ll need to set aside time to complete it in one go. This form may time out if left inactive for a period of 20mins.

The form asks you for personal and financial details relevant to your Payment Protection policy and your relationship with Egg Banking Plc, CitiFinancial Europe Ltd or Future Mortgages Ltd.

By completing this form, you are confirming you wish to raise a complaint on behalf of both yourself and the joint product or policy holder. If you only wish to raise a complaint for yourself, even if the product or policy was held in joint names, only complete the areas relevant to you.

Are you complaining on behalf of someone else who held the product or policy?


Your Name and Contact Details

*Mandatory Fields


Is anyone else complaining with you? *


What is the name of the financial business you're complaining about? *


Do you know the policy number or account number of the product you are complaining about? *