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Completing your PPI complaint usually takes 30 minutes. You can’t save the form, so you’ll need to set aside time to complete it in one go. This form may time out if left inactive for a period of 20mins.

The Complaint Form asks for your personal and financial details in relation to Payment Protection Insurance (“PPI”) or Credit Repayment Protection (“CRP”) products and your relationship with Egg Banking Plc, CitiFinancial Europe Ltd or Future Mortgages Ltd (Dukinfield Mortgages Ltd).

We will use these details in investigating your complaint and to contact you in relation to your complaint. For more information of how we use your details please refer to the Privacy Statement on our website.

By submitting these details using the Complaint form, you are confirming you wish to raise a complaint about the products and or businesses you indicate below.

Canada Square Operations Limited (formerly known as Egg Banking plc), part of Citigroup, handles all complaints arising from insurance products from Egg Banking Plc, CitiFinancial Europe Ltd or Future Mortgages Ltd (Dukinfield Mortgages Ltd). Canada Square Operations Limited is the data controller of the information you submit using the PPI Complaint Form.

Are you complaining on behalf of someone else who held the product or policy?

A.1

Your Name and Contact Details

*Mandatory Fields

A.2

Is anyone else complaining with you? *

A.3

What is the name of the financial business you're complaining about?

A.4

Do you know the policy number or account number of the product you are complaining about? *