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  • How To Pay A Bill In Few Easy Steps - Online Text Guide
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Paying a bill

Pay all kinds of bill in a few easy steps.

  • Select Sending Money from your My Citi dashboard. Click Send money
  • From the drop-down menu, select Transaction Type as Make a Bill Payment.
  • Choose the From account you’re transferring from and select your To account (To specify your payee, select from any merchants you’ve added before, or choose to Send money to new merchant)
  • Select your Utility Payee from the drop down merchant category you wish to make the payment to
  • Give the payee an easy-to-recognize nickname.
  • Enter the Amount to be debited.
  • Choose whether to pay immediately, on a future date or on a recurring basis.
  • Add a reference note so you can recognize the payment on your statement.
  • Choose whether to tick the box Would you like to save this payee? to add them to your payee list.
  • Please note, when adding a new payee for the first time, you will receive a One Time Password on your Citi registered mobile number that must be entered to complete the transaction.
  • Click NEXT.
  • Take a few moments to check through your payment instructions.
  • Everything correct? Click Send Money to finish the task.
  • Select the Sending Money menu.
  • Select the From account from the list of available accounts.
  • Click on To link.
  • Select the merchant from the list of merchants added before or choose to Transfer to a New Payee.
  • If you are transferring to a new payee, select the Payment Type, the Merchant Type.
  • Enter the mandatory fields on the input page.
  • Choose the payment frequency (immediate, future and recurring). For transferring money to a new payee, you cannot set the frequency as Recurring.
  • Click on Next to view the summary of the transfer.
  • Click on Cancel link to cancel the transfer or click on Confirm link to confirm the transfer.
  • If you are transferring money to a new payee, you will receive a One Time Password on your Citi registered mobile number which must be entered to complete the transaction.
  • On the Confirmation page, if you are transferring to a new payee
    • Click on the Add this payee link to add this payee to your payee list. If you do not wish to add the payee, do not click on the Add this payee link.
    • On the summary page, click on the Add payee button to confirm the payee addition or click on Cancel to cancel the payee addition.

Start your Citigold relationship

Citigold is available if you maintain a minimum average monthly balance of £150,000 (or currency equivalent) across all your Citi UK accounts, including investments.

Speak to our UK team 0207 500 1992

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