Completing this form will enable us to confirm if you held PPI on any product you had with Egg Banking Plc, CitiFinancial Europe Ltd or Future Mortgages Ltd.
If your check comes back positive and you wish to make a complaint about its sale, you can then move to complain. You must allow 8 weeks (40 business days) for your PPI check to be completed before making a complaint ahead of the deadline.
Information on the Enquiry form is used by us, Canada Square Operations Limited (formerly known as Egg Banking plc), part of Citigroup, which handles complaints arising from insurance products from Canada Square Operations Limited, CitiFinancial Europe Ltd or Future Mortgages Ltd (now known as Dukinfield Mortgages Ltd). Canada Square Operations Limited is the data controller of the information you submit using the form below, and is collecting certain details in your enquiry form to help check if you held Payment Protection Insurance ("PPI") or Credit Repayment Protection ("CRP") on any product you had with these companies.
We will also use these personal details you provide to help us locate records for you in any of the companies named above and to get in touch about your enquiry. For more information of how we use your details please see the Privacy Statement on our website.
If you would like any support or assistance with any of the online forms, logging your query or would like to speak to someone, please call 0800 358 2101. Our lines are open Monday to Friday 9am – 5pm.