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Verified by Visa

You can now register for the Verified by Visa service for your Citi Visa Debit Card. It only takes a couple of minutes to register - all you need is your Card.

Click on the register now link below – type in your personal details (you will need to have your card to hand). Then choose a password and Personal Greeting - its that simple.

Once you’ve registered you’ll be able to manage all your Verified by Visa details via the Account Management facility.

If you don’t want to register now. You will be prompted to register the next time you shop online with your Citi Visa Debit Card at a participating retailer.

Register now

Safer shopping online

  • It's free, quick and easy to register - all you need is your Citi Debit Card.
  • Use your Password when shopping online at participating retailers to add an extra layer of security protection to your card transaction.
  • You'll see your Personal Greeting when you make a purchase using your card so you can be sure your card details are safe.
  • Over 100,000 retailers have signed up to the Verified by Visa service worldwide and more are joining all the time.

Shop with Verified by Visa in 3 easy steps

Step 1
Shop online at a participating retailer, pay with your registered Citi Visa Debit Card and click 'submit'.

Step 2
During the checkout process, a window displaying your Personal Greeting will appear. You'll be asked to enter your Password - just like an ATM requesting a PIN.

Step 3
Enter your Password to confirm your identity. This added layer of security is not shared with the retailer.

FAQs

What is Verified by Visa?

Verified by Visa is a service provided to you by Visa and your card issuer, Citibank Europe plc, UK Branch ("Citi UK") to provide added security when you shop online, with improved protection against unauthorised use of your Verified by Visa registered card.

How does Verified by Visa work?

Once you've registered your Citi Visa Debit Card and created your own secure Password, when you make an online purchase at a participating website a page will sometimes appear asking for some of the characters from your Password. When you correctly enter the correct characters from your Password, Citi UK will confirm that you are the authorised cardholder and your purchase is completed.

How does Verified by Visa protect me?

When you correctly enter the requested characters from your Password during an online purchase at a participating website, you confirm that you are the authorised cardholder and your purchase is then completed. If the correct characters from your Password are not entered, the purchase will not go through. So even if someone knows your card number, they would not be able to use your account at that website.

Where can I shop with Verified by Visa?

Participating retailers will display the Verified by Visa logo on their website. When buying from websites who do not yet participate in Verified by Visa, you can simply use your Citi Visa Debit Card as you have been doing in the past.

Can I use Verified by Visa from any computer?

Yes. There's no special software to install, so you can shop from any computer and still receive the added protection provided by Verified by Visa.

What happens when my Citi Debit Card expires or my postcode information changes?

Citi UK will automatically update this information in your profile, as long as you have notified us of any changes to your personal details. The only time you need to update your Verified by Visa profile yourself is when you want to change your Password.

Is my password case sensitive?

Yes, it is.

What is a Personal Greeting?

The Personal Greeting is a message that you create during registration. Each time you make an online purchase at a participating website a page will appear and ask you to enter characters from your Password. On this page, you'll see your Personal Greeting and other details related to the purchase. The Personal Greeting is your assurance that you are communicating with, and submitting your Password to Citi UK. If the Personal Greeting displayed is incorrect, you should not enter your Password, but should instead contact CitiPhone immediately by calling the phone number on the back of your Citi Visa Debit Card or on your statement, to report a possible fraud.

What do I do if I have questions during the registration process?

If you have questions, or need assistance during the registration process and cannot find any support within the FAQs, you should contact CitiPhone on the phone number listed on the back of your Citi Visa Debit Card or on your statement.

How will I know if my registration was successful?

You will be sent a confirmation email from citigroup.com to confirm your registration to the Verified by Visa service. This is a secure and genuine email from Citi.

Why did I get a registration screen when I haven't signed up for anything?

Verified by Visa is a service from Visa and Citi UK that gives added security when you shop online and helps protect against unauthorised use of your Verified by Visa registered card. Citi UK is making it easier for you to register for this added protection by offering you the opportunity to sign up while you're already online.

How do I use my Password?

There is no need to log in or sign on. When you make a purchase at a participating website and enter your Citi Visa Debit Card payment details, a page will automatically appear from Citi UK. After reviewing the details of your purchase and confirming that your Personal Greeting is correct, simply enter the requested characters from your Password to complete your purchase.

Can I start shopping with my Password as soon as I register?

Yes. You can begin using your Password at participating websites immediately after completing your registration; no waiting period is necessary.

Can I purchase at websites that accept Visa but do not participate in the Verified by Visa service?

Yes, but you will not be asked for your Password at these websites. To complete your purchase, simply use your Citi Visa Debit Card as you have been doing in the past.

What if my Personal Greeting is missing or incorrect?

If the Personal Greeting is missing from the Verified by Visa Password request box, or if an incorrect Personal Greeting is displayed, you should not submit characters from yourPassword, but should instead contact CitiPhone  immediately by calling the number on the back of your Citi Visa Debit Card or on your statement.

How do I know whether a website participates in Verified by Visa or not?

Participating retailers will display the Verified by Visa logo on their website.

Why do I need to manage my account?

This feature allows you to change your Password or Personal Greeting.

How do I access this feature?

Simply return to the page where you registered and click on the 'Account Management' link on the welcome page. You will be asked to enter your name, Citi UK card number and Password to log in.

Why couldn't the CitiPhone representative tell me my Password?

Your Password is so secure that you are the only person who knows what it is.

How do I change my Password?

Access the ‘Account Management’ feature by returning to the registration site and clicking on the 'Account Management' link on the welcome page. You can then log in and change yourPassword to anything you want as long as it is meets Citi UK's requirements (as shown under the data entry box) and is different from your Personal Greeting.

How do I change my Personal Greeting?

Access the ‘Account Management’ feature by returning to the registration site and clicking on the 'Account Management' tab on the welcome page. You can then log in and change your Personal Greeting to anything you want as long as it is between 1 and 30 characters and is different from your Password.

Why do I have to supply my personal information during registration?

The information you provide is checked against the information that Citi UK has on file. This is done as a security precaution to be sure that the person registering is the real cardholder.

Where can I view my Terms and Conditions?

You should visit the Citi UK website for the Terms and Conditions specific to the type of Citi Visa Debit Card you have. Please visit www.citibank.co.uk

Where can I review the privacy policy?

Read Citi's privacy policy.

Will my personal information be used without my permission?

No. Your information will only be used in accordance with the Verified by Visa Terms of Service, Citi UK's account terms and conditions and privacy policy. To review your Citi UK's terms and conditions and privacy policy, please visit www.citibank.co.uk

Does the service use cookies?

The Verified by Visa service does not use cookies that are left on your computer. Instead, the software uses 'session cookies' which are temporarily stored on your desktop and then immediately (and automatically) deleted when you leave the service.

Important Information

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