• Send a secure message
    Sign on to Citi Online and send us a secure message to ask about your account or update your details. We will get back to you within 48 hours.
  • Visit The Citigold Lounge
    Citigroup Centre
    33 Canada Square
    Canary Wharf
    London E14 5LB
  • You can write to us
    Customer Service Team
    Citibank Europe plc, UK Branch
    PO Box 4012
    Swindon
    SN4 4JZ
  • You can call us on 0800 00 56 00
    If calling from abroad dial: +44 20 7500 5600 Available 24 hours a day, 7 days a week.
Contact Us

As the UK prepares to leave the EU, we are proposing to make some changes to our business to ensure our tailored international wealth service continues to meet your goals and aspirations.

You can view all of our correspondence regarding our proposed changes here, including an update on the Court hearing to approve the Proposed Transfer to Citibank UK Limited.

We have provided below our updated Terms and Conditions. These should be read alongside our Guide to Changes, which provides information on the changes to our current Terms and Conditions, in light of the UK’s withdrawal from the EU. These Terms and Conditions will become effective from 16 September 2019.

We are dedicated to continue serving you as your banking and wealth partner through these changing times and keeping you fully informed of our progress.

If you have any questions after reading through the below information, please do not hesitate to contact us.

Essential Documents

You can make a variety of account-related requests by printing, completing and signing the relevant form and posting it to us at: GCB Banking, Citibank Europe plc, UK Branch, PO Box 4012, Swindon, SN4 4JZ

  • Switch your main account to Citi
    To be completed if you'd like to transfer your salary, Direct Debits and standing orders to us.
  • Add an address
    To be completed if you hold multiple addresses.
  • R85
    To be completed if you are eligible to have your interest paid gross.
  • Change or add an account
    To be completed if you’d like to switch to a different Citi current account or open an additional account.
  • W-9
    To be completed if you are a US Person.
  • Add an account holder
    To be completed if you’d like to add another account holder to your existing account.
  • Non-US Person
    To be completed if you do not consider yourself a US Person, but have lived in the US.
Usefull Forms