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Feedback & Complaints - Egg PPI Claim - Citibank UK

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Canada Square Operations Ltd part of Citigroup
(formerly known as Egg Banking plc)

PPI Complaints Deadline
29 August 2019

Payment Protection Insurance (PPI) is insurance that could cover monthly repayments on credit agreements, such as unsecured loans, mortgages and credit cards.

You can contact Citi's complaints team if you had PPI linked to any of these products or lenders –

Future mortgages


Egg card, Egg loan, Egg mortgage
CitiFinancial Europe plc

When we write to you in relation to a complaint about any of these products, the correspondence will come from Canada Square Operations, who are a member of Citigroup and appointed by Citi to handle all complaints on behalf of these lenders and products.

If you were sold a PPI policy by one of these companies you can make a PPI complaint directly to Canada Square Operations who will look to investigate your complaint and respond to you within 8 weeks.

Additional details on the types of PPI sold can be found under the Product Information section below.

If your Egg Card or Egg Money Card was transferred to Barclaycard, please contact Barclaycard directly on 0800 1510 900 or visit their website at Barclaycard. If your Citicard was transferred to NewDay (previously known as opus/SAV) please contact them directly on 020 7160 8800 if you have any concerns on PPI cover on your account.

Our commitment to you

At Citi our aim is to ensure all of our customers have equal access to our services regardless of their personal circumstances. We are committed to providing customers with various options to help access and easily navigate our website. We offer a range of services for those who have disabilities including sight loss or visual impairment, difficulty with numbers or reading and difficulty with hearing or speech. You can find details of the services available at Help with this site section below.

If you would like any support or assistance with any of the online forms, logging your query or would like to speak to someone, please call us on 0800 358 2101. Our lines are open Monday to Friday 9am to 5pm

PPI refund scams – if you have been contacted by someone telling you they can release your PPI refund if you make a small payment THIS IS A SCAM. We do not need any payment from you in advance of processing your claim for PPI redress. For further information please visit the FCA Website.