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General Terms & Conditions - Citi UK

Terms and conditions

As the UK prepares to leave the EU, we are proposing to make some changes to our business to ensure our tailored international wealth service continues to meet your goals and aspirations.

You can view all of our correspondence regarding our proposed changes here.

We have provided below our updated Terms and Conditions. These should be read alongside our Guide to Changes, which provides information on the changes to our current Terms and Conditions, in light of the UK’s withdrawal from the EU. If our proposed changes receive all the relevant approvals, these Terms and Conditions will become effective from 11 March 2019.

We are dedicated to continue serving you as your banking and wealth partner through these changing times and keeping you fully informed of our progress.

If you have any questions after reading through the below information, please do not hesitate to contact us.

Insurance

Travel Insurance is now provided by Chubb European Group Limited, previously ACE European Group Limited.

Summary of changes

Changes to our ‘General Terms and Conditions for Citi Current Accounts and Savings Accounts’

ATMs

From 11 August 2018, you will no longer be able to deposit a cheque or foreign currency cash at Citi UK ATMs. You will still be able to use our ATMs to withdraw Pounds (GBP), US Dollars and Euros and deposit cash in Pounds (GBP). You’ll also continue to be able to deposit cheques by sending them to the following address: Citibank Europe plc, UK Branch, PO Box 4012, Swindon, SN4 4JZ.

We have updated Condition 10.4 of our General Terms and Conditions for Citi Current Accounts and Savings Accounts to reflect these changes, effective 11 August 2018.

Irish Ombudsman

We have also updated Condition 36.4 of our terms and conditions with the new contact details for the Irish Ombudsman, which is now called the Financial Services and Pensions Ombudsman (FSPO), previously known as the Financial Services Ombudsman.

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Summary of changes

Changes to our ‘General Terms and Conditions for Citi Current Accounts and Savings Accounts’

ATMs

From 11 August 2018, if you wish to deposit a cheque or foreign currency cash at a Citi UK ATM, this service will only be available at our Citigold Lounge at 33 Canada Square, Canary Wharf, London, E14 5LB between the hours of 09:00-18:00 Monday to Friday.

You will still be able to use our ATMs at other Canary Wharf locations to withdraw Pounds (GBP), US Dollars and Euros and deposit cash in Pounds (GBP). For cheques, you can continue to send them to the following address: Citibank Europe plc, UK Branch, PO Box 4012, Swindon, SN4 4JZ.

We have updated Condition 10.4 of our General Terms and Conditions for Citi Current Accounts and Savings Accounts to reflect these changes, effective 11 August 2018.

Irish Ombudsman

We have also updated Condition 36.4 of our terms and conditions with the new contact details for the Irish Ombudsman, which is now called the Financial Services and Pensions Ombudsman (FSPO), previously known as the Financial Services Ombudsman.

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The Investment Costs and Charges Illustration effective 11 July 2018 has been updated to clarify that we charge different fees depending on whether you purchase investment products with us online or directly with us via telephone. The Investment Costs and Charges Illustration shows the impact those fees may have on the potential return of your investment. Please be assured these fees have not changed and are also set out in our current Key Facts document.

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