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E-Statements

Enjoy the flexibility of going paperless

It

It's time to go paperless

E-Statements give you the flexibility to view, save or print up to 24 months of your statements at your convenience, directly from Citi Online. They are available for all account holders registered with Citi Online, including those with joint accounts.

Benefits

E-Statements give you the flexibility to view, save or print up to 24 months of your statements at your convenience, directly from Citi Online. They are available for all account holders registered with Citi Online, including those with joint accounts.

When you enrol for E-Statements, you can:

  • Receive your statement faster than you would a paper statement.
  • Save time, effort, space and stationery required to file your statements.
  • Print or save your statements whenever you need them.
  • E-Statements are more secure, as only you can access them.
  • Access your past statements online anytime, anywhere.
Read more

How to enrol

To enrol for E-Statements, you can:

Citi Online

Sign on to Citi Online and select My Profile followed by E-Statement Registration on the sidebar menu and follow the subsequent instruction.

Citi Online E-Statements demo

Relationship Manager

Contact your Relationship Manager directly.

Call CitiPhone

Call 0800 00 55 00.

If you are calling from outside the UK dial
+44 20 7500 5500.

FAQs

What are Electronic Statements (E-Statements)?

An Electronic Statement or E-Statement is the equivalent of a paper statement but available online at Citi Online or as a secure email attachment.

What are the various notification options for E-Statements?

You can choose one of the following options of E-Statement service:

Notification alerts – you will receive an email and/or SMS notification when your latest statement is available on Citi Online.

E-Statement email delivery – you will receive your statement in the form of a PDF file to your email address. Please note that your statement will be password protected (you will create your password when you register for E-Statements).

What are the key benefits of registering for E-Statements?

No need to store or wait for paper statements to arrive.

 

You receive the statement to your email address as soon as the statement is ready.

You receive email and/or SMS notification as soon as your statement is available on Citi Online.

You can view, print and save the statement for any period of time on your PC.

E-Statements are more secure, as only you can access them.

Your E-Statements are free of charge.

Will I still receive peper statements after registering for E-Statements?

No, once you are registered for our E-Statement service, you will no longer receive a paper statement. However, you can always request a paper statement for any previous period by calling CitiPhone on 0800 00 55 00 or, if calling from outside the UK, dial +44 20 7500 5500. Please note that you may be charged a fee.

How can I register for E-Statements?

An Electronic Statement or E-Statement is the equivalent of a paper statement but available online at Citi Online or as a secure email attachment.

How can I View my E-Statement via Citi Online?

To view your statement, please sign on to Citi Online, then select 'My profile' and choose 'View E-Statement' before selecting the statement from the periods given.

To learn more, view the interactive Citi demo.

How can I access Citi Online?

If you are using Citi Online for the first time, you will need to go through the registration process and create your username and password which will only take a couple of minutes. Click here to register now.

How can I open PDF files?

You need Adobe Acrobat Reader installed on your device to view the PDF. If you do not have Adobe Acrobat Reader, please click here to download the latest version.