Important Links

International Woman’s Day 2020

6 March 2020Highlights

Tell us about what you do and what your job entails?

I see my role as leading the development of the business’s short and long-term strategy and ensuring that this aligns with Citi’s vision and then managing its execution along with my senior leadership team. In addition I am responsible for communicating on behalf of the business with our Board, Government entities and our clients.

Is there any particular area you are most passionate about in your work?

We have a fantastic team at Citi UK and important that we leverage our wider network to deliver excellent products and services to our customers. I believe incredibly important that when we make decisions we look at them through two important lenses that of our clients and that of our staff it is far too easy to get caught up in the what and how and lose focus of what you are looking to achieve.

What are you currently working on?

We are working to enhance our digital offering to clients particularly in terms of our FX capabilities and have recently launched Citibank Global Wallet a new feature linked to our Citi Debit Card, which allows clients to spend abroad in currencies they hold, without incurring FX and card commission fees. In addition, we are also now offering our clients to send money in 62 currencies worldwide.

What are you planning to do next?

Having only taken on the role of CEO at the back end of last year my focus is building on the opportunity I now have to lead this business ensuring that we can position ourselves for growth in what is a fantastic but also dynamic and challenging market providing our clients with a wealth management solutions designed to help them make the most of their investment opportunities on a global scale.

Tell us about your greatest achievement?

Family – while frustrating at times the pleasure I see in their achievements far out ways anything that I do personally.

What is your definition of success?

Success means different things to different people and important to understand what your individual definition is. For me success equates to happiness and being able to balance my work and family life.

How do you achieve a work-life balance?

If I am honest I am not great at it but what I do try to focus on is ‘Be Here Now’ and making the time either at work or with family count. I also try to carve out me time on the commute home. Note I couldn’t do what I do without my husband who helps me deliver that balance.

Is there anything is particular that you would like to achieve in 2020?

We have set a goal of fixing more than 100 pain points for our clients and our staff and while the number is important more important is that we see that reflected in our client and staff feedback.

Our recent research

Citi Names Susan Shakespeare Head of UK Consumer Business

London: Citi has announced the appointment of Susan Shakespeare as head of its UK Consumer and EMEA International Personal Bank (collectively "Consumer"). Susan will also become an Executive Director of the Citibank UK Limited Board.

Find out more

Highlights

Citigold Wealth Management sweeps three categories at the European Wealth Awards 2019

Citigold was crowned, 'Best High Net Worth Team', 'Best International Clients Team', and was also awarded for 'Customer-facing Digital Capabilities', last Thursday at the Guildhall, City of London.

Find out more

Highlights

Take the first steps to your wealth management planning with Citi

Speak to a Relationship Manager
0207 500 1992

Already with Citi? Contact your relationship manager or view product availability on Citi Online

Why choose Citi

A relationship - not just a bank account

A dedicated Relationship Manager giving you access to our internal team of product experts and all our benefits

Access to exclusive Citi products

A range of current and investment products available both on shore and offshore, in the currency of your choice
Multi-currency accounts
Investment products

Global services for a global lifestyle

Our team is here to support you getting started in UK or with International travel and relocation
Moving to and from the UK
Travelling overseas

Offshore investments

We offer a diverse range of banking and investment services, including for those who want access to offshore investments

Find out more

Just moved to the UK?

We can save you time money and hassle. If you are a foreign national in the UK, Citi's International Banking Service can help you manage your money, home and away.

Find out more

Investment products are not insured by any governmental agencies, are not bank deposits, and are neither obligations of, nor guaranteed by, Citigroup, or any of its affiliates, unless otherwise stated. Investment products are subject to investment risks, including possible loss of some or all of the principal amount invested. Past performance is not indicative of future results, investments can go down as well as up.

“Citi analysts” refers to investment professionals within Citi Research (“CR”), Citi Global Markets Inc. (“CGMI”) and voting members of the Citi Global Investment Committee. Citibank N.A. and its affiliates / subsidiaries provide no independent research or analysis in the substance or preparation of this document. The information on this page has been obtained from reports issued by CGMI. Such information is based on sources CGMI believes to be reliable. CGMI, however, does not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute CGMI’s judgment as of the date of this page and are subject to change without notice. This page is for general information purposes only and is not intended as a recommendation or an offer or solicitation for the purchase or sale of any security or currency. No part of this page may be reproduced in any manner without the written consent of Citibank N.A. Information on this page has been prepared without taking account of the objectives, financial situation, or needs of any particular investor. Any person considering an investment should consider the appropriateness of the investment having regard to their objectives, financial situation, or needs, and should seek independent advice on the suitability or otherwise of a particular investment. Citi Research (CR) is a division of Citigroup Global Markets Inc. (the "Firm"), which does and seeks to do business with companies covered in its research reports. As a result, investors should be aware that the Firm may have a conflict of interest that could affect the objectivity of this information. Investors should consider this information as only a single factor in making their investment decision.

Opinions expressed herein may differ from the opinions expressed by other businesses or affiliates of Citigroup, Inc., and are not intended to be a forecast of future events, a guarantee of future results or investment advice, and are subject to change based on market and other conditions.