Some of the documentation is different for London and Jersey clients because they fall under different regulators – The Financial Conduct Authority (FCA) and The Jersey Financial Services Commission (JFSC). Where this is the case we have made it clear which documents apply to which centre.
If you have any questions on our important documents please contact your Relationship Manager.
General Terms and Conditions
Fee Schedule
Glossary of Terms
Key facts about our services and costs (advisory, self selection, fee menu, non UK investors)
Sending and receiving money
Fee Information Document
Feedback and complaints
Annual Top Five Execution Venue Report 2019
Annual Top Five Execution Venue Report 2020
Additional important information
Dealing with Bereavement
General Terms & Conditions
The terms and conditions explain in detail all the important information you should know before joining Citi International Personal Bank.
Our Best Execution Policy explains how we consistently work to achieve the best possible prices and results for you on any financial order you place with us.
The Conflicts of Interest Policy outlines the procedures we have in place to identify, consider and manage potential conflicts of interest, and protect the integrity of our relationships with retail, institutional and other clients.
Terms & Conditions currently in effect
We regularly update the documents governing our clients’ accounts, please find below those currently in effect:
Citibank UK Limited clients
Citibank N.A., Jersey Branch clients
Terms & Conditions coming into effect on 9 April 2024
If you have, or do, receive a communication from us in January/February 2024 regarding changes to the document governing your investments, a copy of this document can be found below:
Citibank UK Limited clients
Citibank N.A., Jersey Branch clients
Fee schedule
Investment Costs and Charges Illustration
Investment Costs and Charges Illustration
Fee Information Document
Citi International Personal Bank Cash Accounts Fee Information Document
Glossary of Terms
Key facts about our services and costs
If you are taking out an investment product with us it is important that you understand what type of advisory services we offer as well as the type of fees we charge. The documents below explain the ‘key facts' about our offshore investment services.
Citibank UK Limited clients
Citibank N.A., Jersey Branch clients
Sending and receiving money
We make it easy for you to send and receive money across the world, securely and quickly. For more information refer to our global fund transfers section.
Citibank UK Limited clients
Citibank N.A., Jersey Branch clients
Annual Top Five Execution Venue Report 2019
Annual Top Five Execution Venue Report 2019
Annual Top Five Execution Venue Report 2020
Annual Top Five Execution Venue Report 2020
Additional important information
Credit Reference Agency Information Notice (CRAIN)
Citibank Global Wallet terms – for Citibank UK Limited clients
Citibank Global Wallet terms – for Citibank N.A., Jersey Branch clients
Depositor Guarantee Information
Feedback and complaints
Understanding what you want from us and your thoughts on our service is vital to us. We want to ensure we are continually providing the best service possible.
Within the following PDF’s, please find detailed information on our complaints policy and how to register a complaint.
Complaint process for Citibank UK Limited clients
Summary of changes
Changes to our ‘General Terms and Conditions for Citi Current Accounts and Savings Accounts’
ATMs
From 11 August 2018, you will no longer be able to deposit a cheque or foreign currency cash at Citi UK ATMs. You will still be able to use our ATMs to withdraw Pounds (GBP), US Dollars and Euros and deposit cash in Pounds (GBP). You’ll also continue to be able to deposit cheques by sending them to the following address: Citibank UK Limited, UK Branch, PO Box 4012, Swindon, SN4 4JZ.
We have updated Condition 10.4 of our General Terms and Conditions for Citi Current Accounts and Savings Accounts to reflect these changes, effective 11 August 2018.
Irish Ombudsman
We have also updated Condition 36.4 of our terms and conditions with the new contact details for the Irish Ombudsman, which is now called the Financial Services and Pensions Ombudsman (FSPO), previously known as the Financial Services Ombudsman.
Summary of changes
Changes to our ‘General Terms and Conditions for Citi Current Accounts and Savings Accounts’
ATMs
From 11 August 2018, if you wish to deposit a cheque or foreign currency cash at a Citi UK ATM, this service will only be available at our Citigold Lounge at 33 Canada Square, Canary Wharf, London, E14 5LB between the hours of 09:00-18:00 Monday to Friday.
You will still be able to use our ATMs at other Canary Wharf locations to withdraw Pounds (GBP), US Dollars and Euros and deposit cash in Pounds (GBP). For cheques, you can continue to send them to the following address: Citibank UK Limited, UK Branch, PO Box 4012, Swindon, SN4 4JZ.
We have updated Condition 10.4 of our General Terms and Conditions for Citi Current Accounts and Savings Accounts to reflect these changes, effective 11 August 2018.
Irish Ombudsman
We have also updated Condition 36.4 of our terms and conditions with the new contact details for the Irish Ombudsman, which is now called the Financial Services and Pensions Ombudsman (FSPO), previously known as the Financial Services Ombudsman.
The Investment Costs and Charges Illustration effective 11 July 2018 has been updated to clarify that we charge different fees depending on whether you purchase investment products with us online or directly with us via telephone. The Investment Costs and Charges Illustration shows the impact those fees may have on the potential return of your investment. Please be assured these fees have not changed and are also set out in our current Key Facts document.
