Some of the documentation is different for London and Jersey clients because they fall under different regulators – The Financial Conduct Authority (FCA) and The Jersey Financial Services Commission (JFSC). Where this is the case we have made it clear which documents apply to which legal entity.
For London clients their legal entity is Citibank UK Limited and for Jersey clients their legal entity is Citibank N.A., Jersey Branch.
The terms and conditions explain in detail all the important information you should know.
If you are taking out an investment product with us it is important that you understand what type of advisory services we offer as well as the type of fees we charge. The documents below explain the ‘key facts' about our offshore investment services.
Our Best Execution Policy explains how we consistently work to achieve the best possible prices and results for you on any financial order you place with us.
The Conflicts of Interest Policy outlines the procedures we have in place to identify, consider and manage potential conflicts of interest, and protect the integrity of our relationships with retail, institutional and other clients.
If you have any questions on our important documents please contact your Relationship Manager.
If you receive Safeguarding Services only, the documents that apply to you are set out under the section entitled "Documents applicable to clients receiving Safeguarding Services only".
We regularly update the documents governing our clients’ accounts, please find below those currently in effect:
General Terms and Conditions for Citibank UK Limited clients General Terms and Conditions for Citibank N.A., Jersey Branch clients Fee Schedule Transferring Funds for Citibank UK Limited clients Transferring Funds for Citibank N.A., Jersey Branch clients Key Facts for Citibank UK Limited clients Key Facts for Citibank N.A., Jersey Branch clients Investment Costs and Charges Illustration Fee Information Document Glossary of Terms
If you receive Safeguarding Services only, the documents that apply to you are set out under the section entitled "Documents applicable to clients receiving Safeguarding Services only".
We regularly update the documents governing our clients’ accounts, please find below those currently in effect:
General Terms and Conditions for Citibank UK Limited clients General Terms and Conditions for Citibank N.A., Jersey Branch clients Fee Schedule Transferring Funds Information for Citibank UK Limited clients Transferring Funds Information for Citibank N.A., Jersey Branch clients Key Facts for Citibank UK Limited clients Key Facts for Citibank N.A., Jersey Branch clients Investment Costs and Charges Illustration Fee Information Document Glossary of Terms
These changes are being made to enable us to provide you with a limited service to ensure your investments continue to be safeguarded until such time as the investments are sold, transferred or otherwise disposed of (the "Safeguarding Services"). This is permitted under the General Terms (version effective from 9 April 2024).
You should note that we are providing the Safeguarding Services for the period your investments remain unsold. We retain the right to close your Account(s) on 60 days’ notice and to subsequently sell your investments where you have not instructed us to transfer them, in accordance with the General Terms.
The "Safeguarding Terms" set out the contract terms that will apply to your Account(s) from 12 August 2024. Please note if you are a Citibank UK Limited client, the Safeguarding Terms have been updated to reflect a new consumer protection regulation for victims of Authorised Push Payment (APP) scams that became effective from 7 October 2024. For more information, please refer to the notice we have provided. Please also note services on your Account(s) will be limited to those required to safeguard your investments as described in the accompanying summary.
The Safeguarding Terms supersede the General Terms. However, we recommend you keep a copy of the General Terms, as some of the provisions of the General Terms are incorporated into the Safeguarding Terms. You will need to have a copy of both documents in order to understand what contractual terms apply.
Safeguarding Terms for Citibank UK Limited clients Safeguarding Terms for Citibank N.A., Jersey Branch clients General Terms and Conditions for Citibank UK Limited clients General Terms and Conditions for Citibank N.A., Jersey Branch clients Fee Schedule Transferring Funds Information for Citibank UK Limited clients Transferring Funds Information for Citibank N.A., Jersey Branch clients Investment Costs and Charges Illustration Fee Information Document Glossary of Terms
These changes are being made to enable us to provide you with a limited service to ensure your investments continue to be safeguarded until such time as the investments are sold, transferred or otherwise disposed of (the "Safeguarding Services"). This is permitted under the General Terms (version effective from 7 October 2024).
You should note that we are providing the Safeguarding Services for the period your investments remain unsold. We retain the right to close your Account(s) on 60 days’ notice and to subsequently sell your investments where you have not instructed us to transfer them, in accordance with the General Terms.
The Safeguarding Terms
set out the contract terms that will apply to your Account(s) from 23 December 2024. Please note services on your Account(s) will be limited to those required to safeguard your investments as described in the accompanying summary.
The Safeguarding Terms supersede the General Terms. However, we recommend you keep a copy of the General Terms, as some of the provisions of the General Terms are incorporated into the Safeguarding Terms. You will need to have a copy of both documents in order to understand what contractual terms apply.
Safeguarding Terms for Citibank UK Limited clients Safeguarding Terms for Citibank N.A., Jersey Branch clients General Terms and Conditions for Citibank UK Limited clients General Terms and Conditions for Citibank N.A., Jersey Branch clients Fee Schedule Transferring Funds Information for Citibank UK Limited clients Transferring Funds Information for Citibank N.A., Jersey Branch clients Investment Costs and Charges Illustration Fee Information Document Glossary of Terms
Understanding what you want from us and your thoughts on our service is vital to us. We want to ensure we are continually providing the best service possible.
Within the following PDF’s, please find detailed information on our complaints policy and how to register a complaint.
Complaints process for Citibank UK Limited clients Complaints process for Citibank N.A. Jersey Branch clientsThe deposit protection that applies to your account will depend on the legal vehicle your account is held with. This information is contained on your statement. Alternatively, you can contact us for further information.
Your eligible deposits with Citibank UK Limited are protected by the Financial Services Compensation Scheme (FSCS). Your eligible deposits with Citibank UK Limited are protected up to a total of £85,000 by the FSCS. Further details can be found by clicking here. Alternatively, details of the scheme can be found on the FSCS website at www.fscs.org.uk/ or in the FSCS Leaflet.
This limit is applied to the total of any deposits you have with the following: Citi, Citibank and Citi International Personal Bank which are trading names of Citibank UK Limited. Any total deposits you hold above the limit between these brands are unlikely to be covered, unless under specific circumstances, as determined by the FSCS.
Citibank N.A., Jersey Branch is a participant in the Jersey Bank Depositors Compensation Scheme. The Scheme offers protection for eligible deposits of up to £50,000. The maximum total amount of compensation is capped at £100,000,000 in any 5 year period. Full details of the Scheme and banking groups covered are available on the States of Jersey website www.gov.je/dcs, or on request.
Summary of changes
Changes to our ‘General Terms and Conditions for Citi Current Accounts and Savings Accounts’
ATMs
From 11 August 2018, you will no longer be able to deposit a cheque or foreign currency cash at Citi UK ATMs. You will still be able to use our ATMs to withdraw Pounds (GBP), US Dollars and Euros and deposit cash in Pounds (GBP). You’ll also continue to be able to deposit cheques by sending them to the following address: Citibank UK Limited, UK Branch, PO Box 4012, Swindon, SN4 4JZ.
We have updated Condition 10.4 of our General Terms and Conditions for Citi Current Accounts and Savings Accounts to reflect these changes, effective 11 August 2018.
Irish Ombudsman
We have also updated Condition 36.4 of our terms and conditions with the new contact details for the Irish Ombudsman, which is now called the Financial Services and Pensions Ombudsman (FSPO), previously known as the Financial Services Ombudsman.
Summary of changes
Changes to our ‘General Terms and Conditions for Citi Current Accounts and Savings Accounts’
ATMs
From 11 August 2018, if you wish to deposit a cheque or foreign currency cash at a Citi UK ATM, this service will only be available at our Citigold Lounge at 33 Canada Square, Canary Wharf, London, E14 5LB between the hours of 09:00-18:00 Monday to Friday.
You will still be able to use our ATMs at other Canary Wharf locations to withdraw Pounds (GBP), US Dollars and Euros and deposit cash in Pounds (GBP). For cheques, you can continue to send them to the following address: Citibank UK Limited, UK Branch, PO Box 4012, Swindon, SN4 4JZ.
We have updated Condition 10.4 of our General Terms and Conditions for Citi Current Accounts and Savings Accounts to reflect these changes, effective 11 August 2018.
Irish Ombudsman
We have also updated Condition 36.4 of our terms and conditions with the new contact details for the Irish Ombudsman, which is now called the Financial Services and Pensions Ombudsman (FSPO), previously known as the Financial Services Ombudsman.
The Investment Costs and Charges Illustration effective 11 July 2018 has been updated to clarify that we charge different fees depending on whether you purchase investment products with us online or directly with us via telephone. The Investment Costs and Charges Illustration shows the impact those fees may have on the potential return of your investment. Please be assured these fees have not changed and are also set out in our current Key Facts document.
