Important Links
Contact Us - Citi UK

Contact us

  • Call CitiPhone

    You can reach CitiPhone on: 0800 00 55 00

    For Citi International Personal Banking London Client:

    • please dial: 0808 109 8888 for banking enquiries
    • if calling from outside the UK, please dial +44 20 7500 1445).
    • If you have an investment related enquiry, please contact your Relationship Manager.

    For Citi International Personal Banking Jersey client, please contact your Relationship Manager.

    What you can do on CitiPhone

    • Telephone banking services
    • Check your balance
    • Transfer money
    • Pay bills
    • Change your t-pin

    What you can expect from CitiPhone

    • Our CitiPhone operating hours are
      8am - 8pm (GMT/BST) everyday

      The Citi Security Team will still be available 24/7 on 0800 096 68 00 (or +44 203 569 99 98 if calling from outside the UK) exclusively for:

        • Reporting your Citi Debit Card as lost or stolen
        • Reporting fraud and unauthorized transactions
        • Reporting an unexpected card decline
        • Reporting receipt of a suspicious alert
  • Send us a secure online message

    Have a question or request?

    • Sign-on to Citi Online to send us a secure message from ‘My Profile’ page

    What you can use secure messages for:

    • Questions about your account

    • Enquiries about our products and Citi Online functionalities

    What you can expect from this service:

    • Easy to use and accessible 24/7

    • Our Servicing Team will respond within 48 business hours.

Send us a letter

Send a letter to our Customer Service or Account Servicing Teams.

Type-Talk

For the deaf and hard of hearing we offer the Type-Talk service

Welcome Reward

Welcome Reward

Citi Online service status

  • Citi Online is
    working normally
  • Citi Mobile is
    working normally
  • CitiPhone is
    Due to the volume of people contacting us at this time we recommend you use your Citi account online for your day to day banking needs. Click here to view our FAQs
  • No upcoming
    planned maintenance

Start your Citigold relationship

Citigold is available if you have an average monthly balance of £150,000 (or currency equivalent) across all your Citi UK accounts, including investments, or if you hold an account with Citi International Personal Bank in London or Jersey. If you don't meet either of these criteria, a monthly fee of £75 will apply.

Or Speak to an Acquisition Manager 0207 500 1992 (for new clients only)

Already bank with Citi? Please contact your Relationship Manager or send a secure message via Citi Online