Important information for Citibank UK Limited Staff clients
Documents applicable to all Account Holders
For accounts opened before 8 December 2020
Terms & Conditions currently in effect
We regularly update the documents governing our clients’ accounts, please find below those currently in effect:
For accounts opened from 8 December 2020
Terms & Conditions currently in effect
We regularly update the documents governing our clients’ accounts, please find below those currently in effect:
Documents applicable to Investment Account Holders
Investment Terms & Conditions currently in effect
We regularly update the documents governing our clients’ accounts, please find below those currently in effect:
- Terms of Business for Investment Services
- Investment Cost and Charges Illustration
- Staff Key Facts
- Pershing Securities Limited Terms of Business
Investment Terms & Conditions coming into effect on 9 April 2024
If you have, or do, receive a communication from us in January/February 2024 regarding changes to the documents governing your investments, copies of those documents can be found below:
Travel Insurance
Travel Insurance is provided by Chubb European Group SE (CEG).
This policy does NOT provide cover for medical conditions which the insured person has been diagnosed with, sought treatment for, is on prescribed medication for, or attended hospital for.
If the above applies to anyone travelling, and they would like to have such conditions covered, they may be able to get cover for their existing medical conditions by visiting the MaPS (Money and Pensions Services) https://traveldirectory.moneyadviceservice.org.uk/en or calling + 44 (0) 800 138 7777. This directory lists firms that provide, or arrange, travel insurance policies that cover more serious medical conditions that our Travel Insurance may not cover.
Please be aware that cancellation cover may not be available for all travelling individuals in your group if you/they are insured under separate policies.
Fee Information Documents
- Citi Employee Current Account Fee Information Document (for accounts opened from 8 December 2020)
- Staff Citigold Current Account Fee Information Document (for accounts opened before 8 December 2020)
- Staff Current Account Fee Information Document (for accounts opened before 8 December 2020)
Additional Fee Information Documents for foreign currency accounts and savings accounts
- Euro Current Account for Staff accounts Fee Information Document
- US Dollar Current Account for Staff accounts Fee Information Document
- Foreign Currency Deposit Account for Staff accounts Fee Information Document
- Reward Saver for Staff accounts Fee Information Document
- Flexible Saver for Staff accounts Fee Information Document
- US Dollar Reward Saver for Staff accounts Fee Information Document
Forms
- Add an account holder
- Dispute an ATM or Debit Card Transaction
- Account enquiry
- Direct Debit form
- Account closure
- Auto exchange
- Switch your main account to Citi
- Add an address
Your eligible deposits with Citibank UK Limited are protected by the Financial Services Compensation Scheme (FSCS). Your eligible deposits with Citibank UK Limited are protected up to a total of £85,000 by the FSCS. Further details can be found by clicking here alternatively, details of the scheme can be found on the FSCS website at www.fscs.org.uk/ or in the FSCS Leaflet.
This limit is applied to the total of any deposits you have with the following: Citi, Citibank and Citi International Personal Bank which are trading names of Citibank UK Limited. Any total deposits you hold above the limit between these brands are unlikely to be covered, unless under specific circumstances, as determined by the FSCS.
Important information for Citibank N.A., Jersey Branch Staff clients
Terms & Conditions currently in effect
We regularly update the documents governing our clients’ accounts, please find below those currently in effect:
- General Terms and Conditions
- Fee Schedule
- UK Citi Staff Fee Schedule Supplement
- Investment Costs and Charges Illustration
- Key Facts
- Transferring Funds
- Fee Information Document
- Additional important information
Terms & Conditions coming into effect on 9 April 2024
If you have, or do, receive a communication from us in January/February 2024 regarding changes to the document governing your investments, a copy of this document can be found below:
Summary of changes
Changes to our ‘General Terms and Conditions for Citi Current Accounts and Savings Accounts’
ATMs
From 11 August 2018, you will no longer be able to deposit a cheque or foreign currency cash at Citi UK ATMs. You will still be able to use our ATMs to withdraw Pounds (GBP), US Dollars and Euros and deposit cash in Pounds (GBP). You’ll also continue to be able to deposit cheques by sending them to the following address: Citibank UK Limited, UK Branch, PO Box 4012, Swindon, SN4 4JZ.
We have updated Condition 10.4 of our General Terms and Conditions for Citi Current Accounts and Savings Accounts to reflect these changes, effective 11 August 2018.
Irish Ombudsman
We have also updated Condition 36.4 of our terms and conditions with the new contact details for the Irish Ombudsman, which is now called the Financial Services and Pensions Ombudsman (FSPO), previously known as the Financial Services Ombudsman.
Summary of changes
Changes to our ‘General Terms and Conditions for Citi Current Accounts and Savings Accounts’
ATMs
From 11 August 2018, if you wish to deposit a cheque or foreign currency cash at a Citi UK ATM, this service will only be available at our Citigold Lounge at 33 Canada Square, Canary Wharf, London, E14 5LB between the hours of 09:00-18:00 Monday to Friday.
You will still be able to use our ATMs at other Canary Wharf locations to withdraw Pounds (GBP), US Dollars and Euros and deposit cash in Pounds (GBP). For cheques, you can continue to send them to the following address: Citibank UK Limited, UK Branch, PO Box 4012, Swindon, SN4 4JZ.
We have updated Condition 10.4 of our General Terms and Conditions for Citi Current Accounts and Savings Accounts to reflect these changes, effective 11 August 2018.
Irish Ombudsman
We have also updated Condition 36.4 of our terms and conditions with the new contact details for the Irish Ombudsman, which is now called the Financial Services and Pensions Ombudsman (FSPO), previously known as the Financial Services Ombudsman.
The Investment Costs and Charges Illustration effective 11 July 2018 has been updated to clarify that we charge different fees depending on whether you purchase investment products with us online or directly with us via telephone. The Investment Costs and Charges Illustration shows the impact those fees may have on the potential return of your investment. Please be assured these fees have not changed and are also set out in our current Key Facts document.
