CitiPhone and Type-Talk
We have made some changes to our services for the deaf and hard of hearing and now offer a service known as Type-Talk available 24 hours a day, 7 days a week.
The Royal National Institute for the Deaf (RNID) manages Type-Talk. You need a text phone to use this service, which allows you to 'type' your conversation and receive your responses in text. To use this service, please choose one of the following numbers:
If you are a new customer call 18001 0800 00 88 00
For CitiPhone call 18001 0800 00 55 00
To make life easier and banking smoother, we have improved our branch access. We currently provide wheelchair friendly access (either level or ramp) in our branches and lifts to upper floors in certain branches. We also have power-assisted doors in most branches and improved lighting.
To make sure all our customers have access to our literature and receive the same information, you can now request our literature in:
- Large print
To request items in any of these formats,
please call CitiPhone on 0800 00 55 00 FREE.