• Help Centre »
  • How To Send A Message Using My Citi Dashboard
Search for help

Send a Message

  • Select Service Centre on your My Citi dashboard.
  • Click Send a Message in the sidebar.
  • Use the drop-down menus to either Ask a question, Send a request or Raise a complaint.
  • Ask a question/Send a request: Click the message you would like to ask and then select Product Category. and Topic from the drop down menu and check through the details you’ve provided. Please select the account in question and any additional information and click NEXT.
  • All correct? Click CONFIRM.
  • Raise a complaint: Select Product Category and Subject of complaint from drop down menu. Please select the account in question and any additional information and click NEXT.
  • All correct? Click CONFIRM.

Start your Citigold relationship

Citigold is available if you maintain a minimum average monthly balance of £150,000 (or currency equivalent) across all your Citi UK accounts, including investments.

Speak to our UK team 0207 500 1992

Already with Citi? Contact your relationship manager or send a secure message via Citi Online

X
>