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Dispute Citibank Visa Debit Card transactions

You have access to multiple currencies with just one card and can shop at tens of millions of merchants Worldwide, wherever you see the Visa symbol.

Disputing a Citibank Visa Debit Card transation?

Disputing a Citibank Visa Debit Card transation?

Please complete the Dispute Declaration Form if you answer YES to any of the statements below

  • The disputed transactions were authorised by either yourself or an approved cardholder.
  • You recognise the retailer or company submitting the transaction as one you have used previously.
  • You have a complaint about the transaction e.g. the goods or service that were paid for are defective.

Please note, so we can proceed with your claim, the completed form should be returned as soon as possible and within 60 days from the date of the statement on which the amount appears.

Upon receipt of your completed form, we will contact you within 10 business days. Should you not hear from us during this time please contact us on the number below.

If you would like to talk to us regarding this matter or are unable to answer yes to any of the above statements please contact us on 0800 00 55 00. Lines are open 24 hours a day, 7 days a week.


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Want help or advice about your transaction?

Speak to our UK team 0800 00 55 00 (+44 207 500 55 00 if calling from abroad)