Citi United Kingdom
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Your VISA debit card

Your VISA debit card

Lost or stolen cards

It is essential that you tell us as soon as you can, if you suspect or discover that: your cheque book or Citi Visa Debit Card has been lost or stolen; or if someone else knows your PIN or other security information.

Phone us on 0800 00 55 00 (or +44 20 7500 55 00 if calling from abroad). If you are a Citigold client phone us on 0800 00 56 00 (or +44 20  7500 56 00 if calling from abroad).

If your Citi Visa Debit Card is retained by another bank's ATM, please report this  to us immediately, telephone lines are open 24/7.