Lost or stolen cards
It is essential that you tell us as soon as you can, if you suspect or discover that: your cheque book or Citi Visa Debit Card has been lost or stolen; or if someone else knows your PIN or other security information.
Phone us on 0800 00 55 00 (or +44 20 7500 55 00 if calling from abroad). If you are a Citigold client phone us on 0800 00 56 00 (or +44 20 7500 56 00 if calling from abroad).
If your Citi Visa Debit Card is retained by another bank's ATM, please report this to us immediately, telephone lines are open 24/7.