Important Links

Report a lost or stolen debit card

Lost or stolen debit card

It is essential you contact the Citi Security Team, available 24/7, as soon as possible if you suspect or discover:


  • Your Citi Debit Card has been lost or stolen
  • If someone else knows your PIN or other security information
  • Your Citi Debit Card is retained by an ATM
0800 096 68 00
+44 203 569 99 98
If calling from outside the UK.

Please visit our Citi Security Centre for further advice and information on how Citi helps to protect you.